The worldwide standard for IT service management (ITSM), ISO 20000, offers a framework for businesses to enhance service delivery and match IT procedures with corporate goals. Careful planning, teamwork, and a thorough comprehension of the criteria of the standard are necessary while getting ready for an ISO 20000 audit. You may prepare for a successful ISO 20000 audit by following the practical methods in this blog.
Step 1: Understand the ISO 20000 Standards: Understanding the ISO 20000 standard fully is crucial before beginning the planning process. Learn about the requirements for the service management system (SMS), the design and transfer of new or modified services, and the process of continuous improvement.

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